Best Air Travel & Tour (referred to as “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information we collect from our clients and website visitors. As a travel agency operating in Bangladesh, we understand the importance of handling your personal data responsibly.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, book a trip, or interact with our website.
1. 🌐 Information We Collect
We collect personal information necessary to provide our travel and tour services. The types of information we may collect include:
| Category | Examples of Data Collected | Purpose |
| Identity Data | Name, date of birth, gender, nationality, passport details, visa information. | Essential for booking flights, hotels, and processing visa applications. |
| Contact Data | Email address, phone number, residential address. | To communicate booking confirmations, itinerary changes, and promotional offers. |
| Financial Data | Credit/debit card information (processed securely via third-party payment gateways), bank details for refunds. | To process payments for your travel bookings. |
| Transaction Data | Details about payments, travel dates, destinations, and services purchased. | To manage your bookings and service history. |
| Health/Special Needs Data | Dietary restrictions, medical conditions, mobility requirements (where necessary for booking. | To ensure proper accommodations and services are provided during your trip. |
| Technical Data | IP address, browser type, operating system, and website usage details. | For website improvement and security purposes. |
2. 💡 How We Use Your Information
We use your personal data for the following legitimate purposes:
- To Fulfill Your Booking: To process and confirm your flight, hotel, tour packages, transfers, and other travel-related services.
- Customer Support: To communicate with you about your booking, answer queries, and provide customer service.
- Legal & Regulatory Compliance: To meet requirements imposed by government, immigration, and security agencies in Bangladesh and other countries you travel to (e.g., sharing API/PNR data with airlines/border control).
- Security: To verify your identity and protect against fraudulent transactions.
- Marketing (Optional): To send you newsletters, special offers, and promotional materials that may be of interest to you. You can opt out of these communications at any time.
3. 🤝 Disclosure of Your Information
To provide our travel services, we must share your information with necessary third parties. We share data only on a need-to-know basis and require third parties to respect the security of your personal data and treat it in accordance with the law.
Recipients of your data include:
- Airlines, Hotels, and Service Providers: To finalize your travel arrangements.
- Third-Party Vendors: Providers of services like travel insurance, visa processing, and car rentals.
- Payment Gateways: To process secure financial transactions.
- Government and Law Enforcement: When required by law (e.g., immigration and customs authorities).
4. 🌍 International Data Transfers
As a travel agency, your personal data will be transferred to and processed in countries outside of Bangladesh, including your destination country and the locations of our service partners (e.g., airline headquarters). We take steps to ensure your data is treated securely wherever it is processed.
5. ⏳ Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. Typically, we retain booking information for a period required by tax and company law in Bangladesh.
6. 🛡️ Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.
7. 🍪 Cookies and Tracking Technology
Our website may use “cookies” to enhance your browsing experience, analyze website traffic, and remember your preferences. You can choose to disable cookies through your browser settings, but this may affect the functionality of the website.
8. 📝 Your Rights
As a client of Best Air Travel & Tour, you have the following rights regarding your personal data, subject to local laws:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Correction: You can request that we correct any information you believe is inaccurate or incomplete.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
9. 📞 Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Best Air Travel & Tour
Phone: +8801784671947
Address: 33, Rabeya Commercial Complex (4th floor) Road -1, Block -Kha, Section 10, Mirpur, Dhaka, Bangladesh, 1216